Mark Smith
Global Director of Quality & Client Satisfaction, Accenture
Mark Smith is a Senior Executive in the Accenture Financial Services Operating Group, where he serves as Global Director of Quality & Risk. In this role he focuses on delivery excellence, client satisfaction, operational risk management and business process improvement. Mark is also responsible for maintaining external quality certifications. Mark has a Special Honours Batchelor of Science Degree in Mathematics and a Master of Science Degree in Computing. He is Chartered Engineer and a member of the British Computer Society. Mark has written numerous papers, co-authored two books and has one European patent-pending on various Quality topics.
For more information on Accenture see http://www.accenture.com/
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