TRACK 1:
Practical Process Improvement
• Real Experience gained in attaining levels
• How do I start a process improvement programme?
• What are the pitfalls to be avoided?
• What is a CMMI appraisal?
• How capability supports the move to new technology
• How to use ITIL and CMMI together

TRACK 2:
Management & CMMI
• Why should I be interested in CMMI?
• How do I get CMMI on the agenda in my organisation?
• How do I use CMMI to enable Off-Shoring / Outsourcing?
• How do I qualify a supplier using CMMI?
• How does CMMI support compliance and governance (SOX, Basle)